FAQ

Frequently Asked Questions

If you are a new patient, you can call us at (707) 254-1770. If you are an existing patient, you can schedule an appointment by calling or by sending a message online through our patient portal. 

You can send a message to your provider through the patient portal. You may also call (707) 254-1770 and leave a message. Your call will be returned, usually by your provider’s nurse, within one business day.

To request a prescription refill, please call the pharmacy where you picked up your medicine. The phone number is on your prescription bottle. If no refill is available, please call (707) 254-1770. Once we receive your request, your prescription will be ready within 3 business days.

Your care team will contact you when you lab results are in. If you’re registered with the portal, you can review your lab results as soon as they’re ready. 

OLE Health offers limited appointments for immediate care needs on evenings and weekends. To request an appointment, call (707)-254-1770.

Click here to view a bio and photograph of all our providers at OLE Health. If you have additional questions about our providers, feel free to contact us at (707) 254-1770.

OLE Health does have pediatricians. We also have family medicine providers who see children as well as adults. You can learn more about our providers here.

Yes. If you are uninsured, we charge for services on a sliding fee scale, based on your family income. We can also help you apply for insurance or reapply if you have lost coverage. Please call us at (707) 254-1777.

Please call us at (707) 254-1784.

To begin using the OLE Health patient portal, you will need to request access. You can do that during an appointment or by calling 707-254-1770. You will receive an automated email with login instructions. Make sure to check your spam folder if you don’t see it.

You can download your medical records, progress notes, and other health information via the online patient portal. 

You can also request copies of health information from the Health Information Department by completing the Release/Request of Information form:

Once completed, forms can be submitted by fax or mail. 

Fax: (707) 254-1779  

Mail to: OLE Health

Attn. Health Information Department

1141 Pear Tree Lane

Napa, CA 94558 

Please note that requests for health information may take up to 15 business days.

If you have any questions, contact the Health Information Department at  (707) 254-1770

We report all vaccines to the State Department of Health. You can request your digital vaccine record online from the state of California at anytime by visiting https://myvaccinerecord.cdph.ca.gov/ and filling out the requested information.

By registering for this event, I authorize OLE Health to use my picture, including photographic and video images, and my voice. I hereby grant to OLE Health the right to use, publish, and reproduce, for all purposes, my name, pictures of me in film or electronic (video) form, sound and video recordings of my voice, in printed and electronic copy in any and all media including television and the Internet, and for exhibition, promotion, advertising, press conferences, meetings, conferences and in brochures and other print media. I hereby release OLE Health and any of its associated or affiliated companies, their directors, officers, and employees from all claims of every kind on account of such use.

If I am a minor under 18 years old, a parent or legal guardian is required to read this release and approve its terms.