POSITION TITLE: Clinical Services Medical Assistant
DEPARTMENT: Medical
REPORTS TO: Care Team Ops Supervisor
SUPERVISION GIVEN: None
LOCATION: Fairfield/Travis, CA
PAY RANGE: $27.66 to $33.81
About CommuniCare+OLE
Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
JOB SUMMARY: The Clinical Services Medical Assistant is responsible for assisting the care team in providing quality primary health care and ensuring timely response to patients and community partners under the direction of a licensed clinician.
KNOWLEDGE OF WORK
| Knowledge of programs available to patients (including, but not limited to, Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Every Woman Counts, Sliding Scale) |
| Knowledge of patient demographic information and identifiers, and has constant awareness of insurance information to best assist patients |
| Knowledge of guidelines for proper cleaning and sterilization of instruments |
| Ability to prioritize and multi-task and have strong time management skills |
| Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines |
| Ability to work with a diverse population |
DUTIES AND RESPONSIBILITIES
| Primary contact for answering backline calls and voicemails throughout the day and appropriately responding to community partners, including but not limited to hospitals, pharmacies, home health agencies, and specialty offices |
| Serves as a back-up support for medical assistant team, which includes all functions of a medical assistant, as directed by supervisor |
| Point of contact to coordinate in person and phone triage with a licensed clinician (Registered Nurse, Pharmacist, Physician Assistant, Nurse Practitioner, Certified Nurse Midwife, or Physician) to ensure timely assessment of patient |
| Collects vitals and run in-house labs via standing order to facilitate timely assessment of patients by a licensed clinician |
| Assists with re-routing of non-controlled prescriptions to patient’s pharmacy of choice and/or to re-send failed or unsent prescriptions to pharmacy, which are clearly documented in the EHR by the licensed clinician |
| Under the direction of a licensed clinician, facilitates the placement and/or clarification of external orders, including but not limited to, laboratory, imaging, and home health |
| Timely documentation of all patient and external partner interactions into the EHR |
| Schedules patients appropriately, as needed |
| Reviews and manages RN telephone encounters, as appropriate, to ensure timely communication with patients |
| Obtains records from community partners, including but not limited to laboratory, imaging, and hospitals, to facilitate timely, appropriate, and safe follow up for patients |
| Under the direction of a licensed clinician, assists with ordering durable medical equipment (DME) for patients |
| Performs other duties as assigned |
EDUCATION, EXPERIENCE, TRAINING
- High school diploma or general education degree (GED) required.
- Satisfactory completion of an accredited medical assistant program in California; CA Medical Assistant certification with a minimum of 2 years’ experience required.
- Must possess a current California Driver’s License
- Must certify and remain current in CPR.
- Strong verbal and written communication skills; Bilingual (English/Spanish) language required.
- Strong interpersonal and customer service skills required.
- Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system preferred.
- Strong analytical and problem-solving skills and attention to detail required.
- Experience working with patients and collaborating with multiple staff members to ensure optimal patient care.
- Experience in a community healthcare center preferred.
BENEFITS
- Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays + 1 Float Holiday
- 4% Employer Match for 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
CommuniCare+OLE requires pre-employment drug-testing (4-panel drug-test includes: amphetamines, cocaine, opiates, and PCP).