Access Supervisor- TEMPORARY

POSITION TITLE:              Access Supervisor

​DEPARTMENT:                  Medical Department

​REPORTS TO:                   Health Center Manager

LOCATION:                        Davis, CA

SCHEDULE:                       Full Time; Monday- Friday: This is a temporary position with a duration of up to 6 months 

PAY RANGE:                     $67,683.20 to $75,400.00 annually

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with  deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

 

BENEFITS

  • Medical, Dental, Vision Coverage
  • Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
  • 18 days of PTO (Vacation & Sick)
  • 10 Paid Holidays + 1 Float Holiday
  • 4% Employer Match for 403(b) retirement plan
  • Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
  • Life & Accidental Insurance Coverage
  • Employer contribution for Health Savings Account
  • Flexible Spending Account (FSA) and Limited FSA Options

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The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.

 

JOB SUMMARY: The Access Supervisor works under the direction of the Health Center Manager to maintain cohesiveness of the Medical clinic’s front office operations and to provide quality customer service to patients. This person is responsible for oversight of Front Office staff. They assist reception staff in education patients about the various health care coverage programs made available to clients seeking medical services at the clinic.

 

EDUCATION, EXPERIENCE, TRAINING

  1. BA/BS degree or one year experience in a medical office, hospital or clinic.
  2. Supervisory or customer experience in a medical office, hospital or clinic preferred
  3. Bilingual Spanish/English preferred
  4. Computer word processing experience preferred.
  5. Excellent communication skills and ability to work in a culturally diverse environment.
  6. Must provide proof of current driver’s license and auto insurance.

 

KNOWLEDGE OF WORK

1. Demonstrated ability to meet deadlines and work effectively in a team.
2. Demonstrated commitment to high quality health care for low income, multicultural populations.

 

DUTIES AND RESPONSIBILITIES

1. Responsible for ensuring quality customer service for patients and the day-to-day supervision of the reception staff. Responsible for scheduling staff and shift coverage to assure reception and administrative duties are adequately supported. Provide reception coverage during staff shortages.
2. Recruit, train and evaluate job performance of the reception team members.
3. Assist the staff with registration and appointment systems including reminder calls and missed appointments. Oversee staff on procedures in making appointments. Help staff with scheduling problems, patient waiting time, and other areas of concern to increase efficient services.
4. Oversee systems to verify patient eligibility for Medi-Cal, Healthy Family, county MIA, and other programs. Review and educate patients about eligibility processes. Act as resource for staff on third party payors/ Provide patient and staff education on eligibility for special programs including BCEDP, SOFP, CHDP, etc.
5. Support reception staff with patient concerns and problems. Assist with systems of communication between reception and back office staff. Oversee clinic functions with Clinic Manager is off site.
6. Ensure the waiting room and reception areas are maintained in such a manner to ensure the comfort and safety of our clients, visitors and staff.
7. Oversee specialty clinic schedules including but not limited to: Optometry, Dermatology, Pediatrics and Orthopedics.
8. Other duties as assigned.
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